Bitcoin & Crypto FAQ for Canada

MyBTC.ca is a Canadian cryptocurrency exchange that makes it fast and easy to buy and sell cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), and USD Coin (USDC). We offer convenient payment methods, including Interac e-Transfer, Bank Wire, Bill Payment, Visa and Mastercard credit or debit cards and Flexepin vouchers.

MyBTC.ca makes it fast, easy and convenient to buy and sell cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC). As a Canadian cryptocurrency exchange, we offer a variety of convenient payment methods, including our most popular option Interac e-Transfer.

What sets us apart is our commitment to providing fast, friendly and responsive buy and customer support, helping Canadians buy and sell cryptocurrencies with confidence.

MyBTC.ca was built on years of experience in the cryptocurrency industry. Before launching MyBTC.ca, our CEO had been active in the Crypto space since 2014, completing over 10,000 peer-to-peer trades with more than 3,000 individuals while maintaining a 100% positive feedback rating. Building on that experience, he founded MyBTC.ca to provide Canadians with a fast, convenient and reliable way to buy and sell cryptocurrencies using familiar Canadian payment methods.

Since its launch, MyBTC.ca has established itself as a Canadian cryptocurrency exchange, offering convenient payment options, including Interac e-Transfer, Bill Payment, Bank Wire transfer and Flexepin vouchers, alongside responsive customer support. Our focus remains on providing Canadians with a straightforward and dependable cryptocurrency trading experience.

Don't just take our word for it! We encourage you to read what our customers have to say about their experiences with MyBTC.ca:

• Google Reviews
• Trustpilot

Yes, we are regulated as an MSB (Money Service Business) and report to FINTRAC as part of our AML/KYC obligations.  We can be located in the FINTRAC registry here. MSB number is M20844324.

Getting started with MyBTC.ca is easy! You can buy cryptocurrencies through the MyBTC.ca website or the MyBTC.ca mobile app, available on the Apple App Store and Google Play.

To get started, select your preferred payment option from our website or open the MyBTC.ca app. Enter your phone number and follow the prompts to create an account or log in to your existing account. Our mobile app also offers convenient biometric login for returning users.

If you're creating a new account, you'll be prompted to confirm your email address and provide some basic personal information, including your name, address and date of birth along with some industry standard KYC details.

Once your account is created, you'll need to complete our identity verification process, including Photo ID and address verification, to access available payment methods and fund your account.

Once funds are available in your account balance, you can place an order to purchase cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC).

Want to learn more? Visit our MyBTC.ca mobile app guide to explore its features and benefits.

Creating a MyBTC.ca account is quick and easy! You can get started through the MyBTC.ca website or download the MyBTC.ca mobile app from the Apple App Store or Google Play.

1. Visit the MyBTC.ca sign-up page or open the mobile app and enter your phone number and follow the prompts to get started.
2. Provide your email address and confirm it using the verification link sent to your inbox.
3. Enter your personal information, including your full name, residential address and date of birth.
4. Answer a few additional questions about your intended use of the account.
5. Complete the required identity verification process.
6. Once verified, you can fund your account using one of our available payment methods or sell supported cryptocurrencies for Canadian dollars (CAD).
7. You're all set! You can now buy cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC), or sell supported cryptocurrencies for Canadian dollars.

Prefer buying and selling cryptocurrencies on the go? Our MyBTC.ca mobile app makes it easy to manage your account from your smartphone, with convenient biometric login for returning users.

Ready to get started? Create your MyBTC.ca account today and start buying and selling cryptocurrencies in Canada!

Watch our step-by-step tutorial video:

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Yes. To buy or sell cryptocurrencies on MyBTC.ca, you'll need to complete our identity verification process by submitting valid current & valid government-issued photo ID online. Submissions are usually approved within 1 hour.

You can complete identity verification online directly through MyBTC.ca. To complete the verification process, you may be required to provide the following:

1. A clear, full-colour photo of your valid government-issued photo ID. Black-and-white copies and health cards are not accepted in provinces where their use is prohibited by provincial legislation.
2. A clear photo of yourself holding your government-issued photo ID.

Ready to get started? Complete your identity verification here.

Watch this tutorial video:

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Interac e-Transfer is one of Canada's most popular and convenient ways to send money electronically. It allows you to securely transfer Canadian dollars (CAD) directly from your bank account using online or mobile banking, without needing to visit a branch.

At MyBTC.ca, Interac e-Transfer is one of our most popular payment methods for buying cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC). It's a fast, familiar and convenient way for Canadians to fund their accounts and purchase cryptocurrencies.

Most major Canadian banks and credit unions support Interac e-Transfer, making it accessible to millions of Canadians. You can check whether your financial institution participates by visiting the official Interac website.

Why use Interac e-Transfer with MyBTC.ca?

• Fast and convenient: Fund your MyBTC.ca account directly through your online or mobile banking.
• Secure: Transfers are initiated through your financial institution's existing online banking platform.
• Accessible: Available through most major Canadian banks and credit unions.
• Easy to use: Once your funds are credited to your MyBTC.ca account, you can purchase supported cryptocurrencies.

Ready to buy cryptocurrency? Fund your MyBTC.ca account using Interac e-Transfer and get started today!

Buying Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC) with Interac e-Transfer is fast, easy and convenient at MyBTC.ca. You can fund your account directly from your Canadian bank using online or mobile banking and purchase cryptocurrencies in just a few simple steps.

1. Create your account: Visit the MyBTC.ca sign-up page to get started, or log in to your existing account.
2. Verify your identity: Complete our secure identity verification process to unlock access to Interac e-Transfer funding instructions.
3. Send your Interac e-Transfer: Navigate to the funding page, select Interac e-Transfer and follow the payment instructions provided specifically for your account. Transfers typically take approximately 0–30 minutes to arrive, depending on your financial institution and the Interac network.
4. Receive your funds: Once your Interac e-Transfer is received and processed, the funds will automatically be credited to your MyBTC.ca account balance. You'll receive an email notification when your funds are available.
5. Buy cryptocurrency: With your account funded, you're ready to purchase Bitcoin (BTC), Ethereum (ETH) or USD Coin (USDC). Simply select your preferred cryptocurrency, enter your purchase amount and destination wallet address and complete your order!

Why choose Interac e-Transfer? It's one of Canada's most familiar and convenient payment methods, allowing you to fund your account securely through your existing online banking without visiting a branch.

Want more information? Read our step-by-step guide on how to buy Bitcoin using Interac e-Transfer in Canada.

Ready to get started? Fund your MyBTC.ca account with Interac e-Transfer today and start buying cryptocurrencies!

Click the image below to watch our YouTube tutorial:

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Buy large amounts of Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC) or other supported cryptocurrencies in Canada with MyBTC.ca. We make it easy to fund larger purchases through two convenient payment methods: Bank Wire Transfer and Bill Payment.

If you're purchasing $10,000 or $500,000 worth of cryptocurrency, our Canadian cryptocurrency exchange offers secure and convenient funding options to suit your needs.

Bank Wire Transfer ($10,000 - $500,000 CAD)

Bank Wire is an excellent choice for Canadians looking to purchase larger amounts of cryptocurrency. To get started, visit our account funding page, select Bank Wire and click the red "View Instructions" button.

You'll receive the banking details needed to complete your wire transfer. Depending on your financial institution, you can either present these instructions to a teller at your local bank branch or initiate the wire transfer directly through your online banking. 

Keep a copy of all receipts the teller provides which MUST INCLUDE the reference code.

Bank Wire transfers can take up to 2 business days to arrive, although many are received by the next business day. As a general rule, the earlier in the day you send your wire transfer, the better your chances of receiving next-business-day funding.

For additional information, read our guide to buying Bitcoin with Bank Wire in Canada.

Bill Payment ($10,000 - $100,000 CAD)

MyBTC.ca also offers Bill Payment funding through select compatible Canadian financial institutions. This convenient option allows eligible customers to fund larger cryptocurrency purchases directly through their online banking, without needing to visit a branch.

To get started, visit our funding page, select Bill Payment and follow the instructions provided for your account. Bill Payments typically take 1-2 business days to arrive.

Ready to buy cryptocurrency? Once your funds have been received and credited to your MyBTC.ca account balance, you can complete your cryptocurrency purchase.

Fund your MyBTC.ca account today and take advantage of our convenient options for buying larger amounts of cryptocurrency in Canada!

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Flexepin is a fast, secure and convenient prepaid voucher that allows you to buy cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC), on MyBTC.ca. Vouchers can be purchased using cash or debit at participating retailers across Canada, or online through providers such as Dundle, Recharge and Eneba.

Each Flexepin voucher contains a unique 16-digit PIN that can be redeemed through MyBTC.ca to fund your cryptocurrency purchase. Ready to get started? Learn how to buy cryptocurrency with Flexepin or redeem your Flexepin voucher today.

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Yes. To buy cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC), using Flexepin vouchers on MyBTC.ca, you must first complete identity verification.

Once verified, visit your account funding page to redeem your Flexepin voucher. The voucher's value will be credited to your account balance, allowing you to place your cryptocurrency order at the current exchange rate.

Fee Schedule for buying Cryptocurrency:

• Interac e-Transfer: 7.75% or $5.00 minimum, whichever is greater.
• Bank Wire: 4.75%.
• Bill Pay: 3.95%.
• Flexepin: 9.75% or $5.00 minimum, whichever is greater.
• Credit Card: ~9.75%

A small order fee may also apply, depending on the size of your transaction. See our full fee schedule.

Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC) and other cryptocurrencies can be held in a cryptocurrency wallet. Wallets allow you to manage your digital assets and come in several forms, including mobile apps, desktop software and hardware devices. Unlike custodial exchanges, MyBTC.ca does not store cryptocurrency on behalf of customers, so you'll need your own compatible wallet to receive your purchases.

Not sure which wallet to choose? Read our guide to the best cryptocurrency wallets for Canadians to explore your options.

There are many cryptocurrency wallets to choose from, including options for Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC). We encourage you to do your own research, but popular options include Exodus for software wallets and Trezor or Ledger Nano for hardware wallets. You can also explore additional options on Bitcoin.org.

Need help getting started? Read our guide on how to set up a Bitcoin wallet.

Cryptocurrency prices are constantly changing based on market conditions, so the live exchange rate may fluctuate before you complete your purchase. Once you confirm your order and click "Checkout," your exchange rate is locked in.

To help plan your purchase, check out the MyBTC.ca cryptocurrency calculator to estimate how much Bitcoin (BTC), Ethereum (ETH) or USD Coin (USDC) you can purchase with Canadian dollars (CAD). This can help you determine how much money to add to your account, keeping in mind that exchange rates can move up or down before checkout.

Yes. MyBTC.ca sends your purchased cryptocurrency directly to your designated wallet address. For compliance and fraud prevention, all first-time transactions are held for manual review before being released. Once your first order is "Complete", subsequent transactions are typically processed immediately, although additional security or compliance reviews may occasionally be required.

Once MyBTC.ca sends your Bitcoin (BTC), Ethereum (ETH) or USD Coin (USDC), the transaction is broadcast to the blockchain network for confirmation. The time it takes for your cryptocurrency to appear in your wallet depends on the cryptocurrency, network conditions and your wallet provider's confirmation requirements.

Bitcoin blocks are typically confirmed approximately every 10 minutes, while Ethereum and USDC transactions generally receive their first confirmation much faster, depending on the blockchain network. Some wallet providers require multiple confirmations before making your funds available, so delivery times may vary.

Yes, MyBTC.ca takes security seriously and is running on dedicated hardware in one of the most secured Cloud Providers. All communications are encrypted with SSL and Cloudflare provides us with an additional layer of protection. 

As a non-custodial Canadian cryptocurrency exchange, MyBTC.ca sends purchased Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC) directly to your designated cryptocurrency wallet rather than holding your cryptocurrency on the platform.

You can view historical Cryptocurrency prices in Canadian dollars (CAD) using MyBTC.ca's dedicated charts for Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC).

Each interactive chart lets you explore price history over 24 hours, 7 days, 1 month, 3 months, year-to-date, 1 year or the maximum available period. Simply hover over or tap the chart to view prices at specific dates and times. Chart data is derived from MyBTC.ca's buy and sell price quotes.

Each chart displays cryptocurrency pricing information in Canadian dollars (CAD), helping you track market movements and compare historical prices before making a purchase. Chart data is based on hourly intervals derived from prices listed on CoinGecko. 

You can view your complete account history by logging in to your MyBTC.ca account and navigating to the "History" section. Here, you'll find a record of your Cryptocurrency transactions, including previous fundings, orders and withdrawals within your account activity.

Once on page your can click the red "Export" button to download your entire MyBTC.ca transaction history for your records at anytime. 

For faster access, visit your MyBTC.ca account history directly. You must be logged in to view this information.

Watch this tutorial video:

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You can sell Cryptocurrency for Canadian dollars (CAD) directly through MyBTC.ca, a Canadian Cryptocurrency exchange.

To get started, login to your MyBTC.ca account and select the Cryptocurrency you wish to sell:

• Sell Bitcoin (BTC)
• Sell Ethereum (ETH)
• Sell USD Coin (USDC)

Follow the instructions on page to send your Cryptocurrency to the designated receiving wallet address provided. Once the required blockchain confirmations are completed, your Cryptocurrency is converted immediately to CAD, which you can withdraw using an available payment method, including Interac e-Transfer or Bank Transfer for larger amounts.

Watch this tutorial video:

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MyBTC.ca offers two convenient ways to withdraw Canadian dollars (CAD) after selling Cryptocurrency: Interac e-Transfer and Bank Transfer. Simply log in to your account and visit the Withdrawal page if you have an available balance you'd like to cash out.

Need to withdraw more than $25,000 CAD? You can request multiple Interac e-Transfers of up to $25,000 CAD each per day, allowing you to withdraw larger amounts over multiple Interac e-Transfer withdrawals. Alternatively, Bank Transfers accommodate larger withdrawals of up to $75,000 CAD each, and you can request up to two Bank Transfers per day (up to $150,000 CAD). Please note these limits apply to withdrawing Canadian dollars from your account balance, not to the amount of Cryptocurrency you can sell.

For the latest withdrawal limits, fees and processing times, please visit our Fees and Limits page.

Important: Do NOT create a duplicate account using your new phone number and a different email address. Duplicate accounts will not be processed.

If you've changed your phone number and can no longer log in to your MyBTC.ca account, please contact our support team using the email address associated with your account.

For security reasons, additional identity verification may be required before we can update your registered phone number and restore access to your account.

Yes. MyBTC.ca supports both personal and business accounts for buying and selling Cryptocurrency, including Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC).

If you're interested in opening a business account, please contact our Corporate Wealth services team. Our team will guide you through the business verification requirements and help you get started.

We know speed is important to you. Most Interac e-Transfers arrive within 0–30 minutes, depending on your bank and account. If more than an hour has passed and your MyBTC.ca account hasn't been funded, there may be an issue preventing your transfer from being processed.

Here are three common reasons for delays and what you can do:

1. Bank or Interac security hold: Your financial institution or Interac may have placed a temporary hold on your transfer. Contact your bank and ask them to verify and release the transaction.
2. Incorrect security question or answer: Double-check the security question and answer entered through your online banking against the instructions provided on the MyBTC.ca Funding page. Any discrepancies may prevent your transfer from being deposited. If you detect an error, cancel and resend from within your online banking using the correct details.
3. Nickname or incorrect sender name: Your Interac e-Transfer must arrive displaying your first and last name, matching your verified MyBTC.ca account. Transfers sent using nicknames or other names may require manual review, delaying your funding.

If none of the above applies and your account still hasn't been funded, please contact our support team for assistance.

No. MyBTC.ca does not accept third-party funding, including payments from friends, family members or other individuals on your behalf.

All funds must originate from a Canadian bank account registered in your own name, with the first and last name matching your verified MyBTC.ca profile.

No. Once your Cryptocurrency order has been completed and the transaction confirmed on the blockchain, it cannot be cancelled or reversed. This applies to Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC).

Unlike traditional bank transfers, blockchain transactions are generally irreversible. Once your purchased Cryptocurrency has been sent to your designated wallet address, MyBTC.ca cannot retrieve or reverse the transaction and has zero control of your funds once and order is complete. Please carefully review your order details and wallet address before confirming your purchase.

MyBTC.ca is a Canadian Cryptocurrency exchange that exclusively serves customers located in Canada. To buy Bitcoin (BTC), Ethereum (ETH) or USD Coin (USDC), you must be located in Canada, have a Canadian phone number and maintain a Canadian bank account registered in your own name.

All transactions on MyBTC.ca are conducted in Canadian dollars (CAD). Unfortunately, we cannot currently accommodate customers residing outside Canada or using foreign bank accounts.

No. MyBTC.ca does not currently accept PayPal for Cryptocurrency purchases. You can still buy Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC) using several alternative payment methods, including Interac e-Transfer, Visa or Mastercard, Bank Wire transfer, Bill Payment, Apple Pay, Google Pay, credit and debit cards and Flexepin vouchers.

Interac e-Transfer is a convenient option for Canadians who prefer paying directly through their online banking. To explore your options, visit our Funding page or review our Fees and Limits for more information.

Yes! MyBTC.ca accepts Visa and Mastercard credit and debit cards for Cryptocurrency purchases through our payment partners, Banxa and Simplex. You can use your card to purchase Bitcoin (BTC), Ethereum (ETH) and other supported cryptocurrencies, subject to availability.

To get started, visit our Buy Cryptocurrency with Credit or Debit Card page, select your preferred cryptocurrency and follow the instructions to complete your purchase.

You can unsubscribe from MyBTC.ca newsletters and promotional emails at any time. Simply scroll to the bottom of any promotional email and click the unsubscribe link to update your communication preferences.

Alternatively, log in to your MyBTC.ca account, navigate to Settings and switch "Email Subscription Preferences" to "Off" to stop receiving promotional emails.

Yes. MyBTC.ca requires customers to complete identity verification before buying or selling Cryptocurrency, including Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC). This process helps us comply with Canadian anti-money laundering (AML) regulations and protect customers against fraud.

Identity verification typically involves providing current and valid government-issued photo ID and completing the required verification steps. To get started, visit our Identity Verification page and follow the instructions.

If your utility bills are registered in your landlord's, parent's or partner's name, don't worry. MyBTC.ca may be able to accept alternative documentation to help you complete identity verification.

While we cannot waive our verification requirements, our support team can help you explore available options based on your circumstances. Please contact MyBTC.ca support to discuss your situation and determine which documents may be accepted.

Yes! MyBTC.ca offers a referral program that rewards both you and your friends. When someone signs up using your unique referral link and funds their account with a total of $100 CAD or more, you'll both receive $15 credited to your MyBTC.ca balances.

Referral rewards can be used toward future Cryptocurrency purchases, including Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC). There's no limit to how many new customers you can refer, so you can continue earning $15 for every qualifying referral.

To get started, log in to your MyBTC.ca account, visit the Referral Program section and copy your unique referral link to share with friends and family. Program terms and conditions apply.

Yes! In addition to Bitcoin (BTC) and Ethereum (ETH), MyBTC.ca now supports buying and selling USD Coin (USDC). We're also preparing to introduce more cryptocurrencies in the coming weeks, so stay tuned for new additions!

Looking to purchase another cryptocurrency? Through our payment partners, Banxa, and  Simplex, you can explore additional cryptocurrencies using Visa or Mastercard credit and debit cards. Visit our Funding page to explore your options and get started.

Have a specific cryptocurrency in mind? Our friendly, knowledgeable support team is here to help! Contact a MyBTC.ca agent for personalized assistance with your purchase. We're real people, ready to help you reach your Cryptocurrency goals.

Two-factor authentication (2FA), also known as two-step verification or dual factor authentication, is a security process where you enable an extra layer of account protection by mandating a secondary one-time password to access your account upon login. To enable 2FA on your MyBTC.ca account, visit your MyBTC.ca security settings.

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MyBTC.ca updates its live Cryptocurrency exchange rates every 30 seconds to reflect changing market conditions. This includes Bitcoin (BTC), Ethereum (ETH) and USD Coin (USDC).

We recommend using our Cryptocurrency Calculator to estimate your purchase in Canadian dollars (CAD). Your exchange rate is locked in once you confirm your order at checkout.

No. MyBTC.ca is a non-custodial Canadian Cryptocurrency exchange, meaning we do not create or store cryptocurrency wallets for our customers. When you purchase Bitcoin (BTC), Ethereum (ETH) or USD Coin (USDC), your Cryptocurrency is sent directly to the receiving wallet address you enter yourself within the order page. This gives you 100% control. 

We encourage you to choose a wallet that meets your needs before making a purchase. For guidance, read our Cryptocurrency Wallet Storage Guide, which explores different wallet types and security considerations. You're also welcome to conduct your own research to find a wallet provider you trust.

To export your MyBTC.ca transaction history as a CSV file, log in to your account and visit the history section.

Click Export History in the bottom-right corner of the respective table to download your records in CSV format.

These files can be useful for personal recordkeeping, accounting and preparing your Cryptocurrency tax information.

Watch this tutorial video:

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Yes! MyBTC.ca allows you to place Cryptocurrency orders 24/7/365 including weekends and statutory holidays. You can purchase Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC) and more whenever it's convenient for you.

Keep in mind that funding and processing times depend on your chosen payment method. Interac e-Transfers are generally available outside regular banking hours, while Bank Wire and Bill Payment transactions may take longer to process during weekends and holidays.

Visit our Funding page to explore available payment methods and get started.

Limits are based on a rolling 24hr period from the last time coins were sent to your wallet. Feel free to review your account history for a timestamp to reference. Timestamps are recorded in UTC timezone.

MyBTC.ca provides access to your transaction history, including Cryptocurrency purchases, sales, deposits and withdrawals. You can download these records in CSV format to assist with personal recordkeeping and preparing your Canadian income tax return.

To access your records, log in to your account and visit your History section. Select Export History to download the relevant information.

MyBTC.ca does not provide personalized tax advice. We recommend consulting a qualified Canadian tax professional to determine your reporting obligations.